Job Opportunity at KCB Bank Tanzania Ltd, Transaction Monitoring and Dispute Management Executive-New jobs - EDUSPORTSTZ

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Job Opportunity at KCB Bank Tanzania Ltd, Transaction Monitoring and Dispute Management Executive-New jobs

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Position: Transaction Monitoring and Dispute Management Executive

Key Responsibilities

  • Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
  • Resolving ECRM/ITSM Card related queries
  • Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
  • Daily monitor online transactions and resolve all issues related to 3D authorization.
  • Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
  • Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
  • Oblige to any other job as assigned from time by the line manager

Daily Responsibilities

  • Transaction monitoring on VRM, MIGS, GATEKEEPER, FIMI and TWFA
  • Resolution of ECRM and IT-SM on matters in Transaction Monitoring Unit
  • Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
  • Work as a link between support team and sales team on timely submission of supporting documents on acquiring to resolve arising disputes.
  • Undertake timely resolution of card related disputes as they arise from customers
  • Continuously monitor card transaction activity, by constantly checking the daily reports and provide solution for any matters arising.

Requirements:

  • Bachelor’s degree in Banking /Finance or equivalent
  • Professional qualification in IT Related certification is an added advantage
  • Master’s degree in Management is an added advantage
  • Minimum 2 years of experience in Banking is required


How to Apply:

Please visit our Recruitment Portal below and submit your application.

CLICK HERE TO APPLY



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Je Wajua??

Kiwangadoctors ni madaktari ambao wanasifika East Africa na Africa kwa ujumla,Kiwangadoctors wanatatua shida mbalimbali za maisha kama,kurudisha mpenzi,kupandishwa cheo,kupata kazi,kupata mimba kwa wale waliokosa,Nguvu za kiume na kushinda michezo ya Batinasibu pia kiwanga Doctors wanatibu mgonjwa sugu kama,Sukari ,Pressure pamoja na stroke.
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