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HINDI SPEAKING CALL CENTRE REPRESENTATIVES
- 20 POSITIONS

HR World limited on behalf of our client, we are looking for twenty Hindi speaking call centre representatives.

RESPONSIBILITIES:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Qualifications:

  • Education - diploma / certificate / bachelor degree
  • Fluent in hindi language - both spoken and written
  • One to two years experience in similar role
  • Fresh graduates are also encouraged to apply

Interested candidates may send their CV to recruitment@hrworld.co.tz before 12th October 2020



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