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Application Support Specialist  


NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

  • Responsible for Core Banking Systems and Peripheral Applications technical support, issue/incident resolution and daily maintenance on a spectrum of business logic in line with operational requirement.
  • Analyzing and establishing the root causes of application errors/failures.
  • Monitoring Systems availability and reliability to ensure Technology effectively meets the service targets in accordance with planned business objectives .
  • Engage in supporting Business strategic projects requirements and deliverables within expected timelines with highest standards of Customer service.
  • Supporting innovation & digitization of payments processes to uphold convenience and risk free processing.



Key Responsibilities 

  • Providing technical support to teams within the organization, and to external clients when required, troubleshoot to restore application use in the event of a failure
  • Support and troubleshoot software, typically working with both end users and developers.
  • Responding to technical problems that occur abruptly and require immediate solutions, identifying and resolving technical issues.
  • Providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications.
  • Determine availability requirements for new applications or enhancements to existing applications.
  • Optimizing software application performance, installing updates, and performing debugging procedures.
  • Analyze software application functionality and suggesting improvements.
  • Ensuring effective front end and back end functionality of applications.
  • Translate customer needs and requirements into application solutions.
  • Drive innovation related to Application within the bank for the purpose of improving efficiency and productivity in order to achieve revenue targets.
  • Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
  • Maintain an awareness of technology  best practices that support application availability
  • Perform end of day/ month batch run for core banking applications
  • Involvement in delivering key Projects requirements successfully within expectations
  • Multi-tasking and building capacity in effectively managing all available Core Banking systems and peripheral Applications
  • Support UAT  testing challenges related to Applications for new projects or enhancements and perform sanity testing
  • Creation of new products in core banking Application that are related to new projects or business requirement as per current market or customers need.
  • Perform periodic reviews and tests of established Business Continuity Plans and procedures, reporting findings to management and making recommendations for improvements as needed
  • The ability to conceptualize automated solutions and understand the prescribed design architecture
  • An aptitude for problem solving, with the ability to take a logical route to the source of an error
  • Work with developers and application owners to implement the change & document it
  • Troubleshooting and providing solutions for production issues raise by either end user
  • Run EOD/EOM/EOY batches by the time primary data centre will be moved in country
  • Manage Oracle and SQL Databases.


Qualifications and Experience

  • Bachelor Degree in  Electrical, Electronic & Telecommunications or Computer Engineering (Preferred)
  • Oracle and Microsoft SQL Databases certification will be of added advantage
  • At least 3 years’ hands on experience working with Oracle or Microsoft SQL Databases
  • Knowledge of banking/ branch operations
  • ITIL certification
  • 5 years relevant experience  in IT support  or equivalent related experience
  • Excellent verbal and written communication skills
  • experience with problem-solving and trouble-shooting
  • Experience in several computer programs and data interfaces.
  • Working knowledge of basic network configuration
  • Strategic Thinking (Solid)
  • Strong analytical mind.
  • Complex problem solving skills
  • Experience with integrations with Bank products/systems is an added advantage.


Qualifications

Experience in a similar environment, National Certificate – Information Technology

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